Please allow up to 5 business days for your order to be manufactured, packed and prepared for shipment. Normally we can prepare your order within 2-3 business days. We will let you know once your order is ready for shipment via email.
Wholesale Freight Charges
For large orders, included in your price is shipping to one address using a DHL service or similar. In Australia, shipments are managed using Couriers Please. Please refer to below table:
|Countries||Free shipping applies to orders over:||Shipping cost if orders fall below:||Expected shipment time:|
|Australia||AUD250||AUD10||1-3 business days|
|New Zealand||NZD250||NZD20||Consolidated on 1st and 15th of each month|
|USA||USD400||USD40||2-3 business days|
|Europe||€400||€40||2-3 business days|
|UK||£200||£20||2-3 business days|
|Hong Kong||HKD3200||HKD320||1-2 business days|
|Japan||¥50000||¥5000||1-3 business days|
|Singapore||SGD600||SGD60||1-2 business days|
Duties and Custom Charges
We ship orders DDP (Delivered Duties Paid). What this means is that we also cover any import duties and custom charges imposed by your country to get your order directly to you. Depending on your location, please expect to receive your order within 2-3 business days from the time your order is ready for shipment. What you pay via this online portal is how much it will actually cost you - so there are no surprises.
Returns Policy for Trade Customers
If you are a stockist or trade customer and wish to advise us of any quality or manufacturing faults, please contact our head office on firstname.lastname@example.org or phone +61 2 9557 5688 and request a “returns authority number” prior to sending back any goods to us. Depending on your location and the nature of your return, we may ask you to destroy the goods in store and issue a credit. Please note that such a request will be offered to you in writing (via email) and we recommend that you only destroy goods once these instructions are provided to you.
You are entitled to request a credit if the item you purchased does not match the description or has faults caused by manufacturing or the material used. It does not cover wear and tear or any damage caused by misuse. You may not be entitled to a credit if you simply change your mind or you later discover that you ordered the wrong colour or sized.
Returns Policy for Consumers (In Store Purchases)
If you have purchased an accessory from an authorised stockist, please return it along with your proof of purchase back to the original store location. Please note that return policies differ from store to store, so it is best to check directly with your retailer what remedy you are entitled to.